FAQ
Got Questions? We've Got Answers!
At Lotus Rentals, we want your journey to start smoothly. Below are answers to some of the most common questions about our rental process, requirements, and services — all designed to give you confidence and clarity before you hit the road.
Our Process
How It Works?
At Lotus Rentals, we specialize in providing affordable and dependable vehicle rentals
tailored to meet the needs of two key groups Courier drivers needing fuel-efficient
vehicles for deliveries
Pick Your Vehicle
Choose from our fleet of economy and standard vehicles.
Book Online or Call
Choose from our fleet of economy and standard vehicles.
Drive with Confidence
Choose from our fleet of economy and standard vehicles.
Pick Your Vehicle
Choose from our fleet of economy and standard vehicles.
FAQ
What documents do I need to rent a car?
You’ll need a valid driver’s license, a government-issued photo ID (if your license doesn’t include a photo), and a credit or debit card for the security deposit.
Do I need insurance to rent a car?
Yes, all renters must have valid insurance. If you don’t have your own policy, we offer affordable insurance options at checkout.
How old do I have to be to rent a car?
Drivers must be at least 21 years old. Renters under 25 may be subject to a young driver surcharge.
Can I book a vehicle in advance?
Absolutely! We encourage early reservations to ensure availability, especially during peak seasons. You can book online or call our team
Is there a mileage limit on rentals?
Most of our vehicles come with unlimited mileage, but some specialty vehicles may have restrictions. Please refer to your rental agreement for specifics.
What happens if I return the car late?
A grace period of 30 minutes is provided. After that, hourly late fees apply. If you're going to be late, please contact us to avoid extra charges.
Are pets allowed in rental cars?
Yes, but please return the vehicle clean. A cleaning fee may apply if excessive pet hair or damage is found.
Can I return the car to a different location?
Yes, we offer flexible pickup and drop-off options. A one-way fee may apply—check with us during booking.
What if the car breaks down?
We offer 24/7 roadside assistance and support. Contact our emergency line immediately and we’ll guide you through the next steps.
How can I cancel or change my reservation?
Cancellations or changes can be made online or by calling our support line. Free cancellations are available up to 24 hours before your scheduled pickup time.